At Garden, accessible from https://garden.sa, one of our main priorities is protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website and mobile application ("Platform").
If you have additional questions or require more information about our Privacy Policy, please contact us.
This Privacy Policy applies to all users of Garden's website, mobile application, and related services. By using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point we request it.
If you contact us directly, we may collect information such as your name, email address, phone number, message contents, attachments, and any other information you choose to provide.
When you register for an account, we may collect information including your name, mobile number, email address, location, address, and other information necessary to provide our services.
When you request a service through Garden, we may also collect booking details, service history, approximate location, and communications required to connect you with service providers.
We use the information we collect to:
Provide, operate, and maintain our Platform
Improve and personalize our services
Understand how users interact with our Platform
Develop new features and functionality
Connect customers with landscaping and outdoor service providers
Manage bookings, appointments, and customer support
Communicate with you regarding your account, bookings, updates, and promotional offers
Send emails and notifications
Detect and prevent fraud, abuse, and security incidents
Comply with applicable legal and regulatory requirements
To provide our services, certain information (such as your name, contact details, service address, and booking information) may be shared with the service provider assigned to your booking. We do not sell your personal information to third parties.
Garden follows a standard procedure of using log files. These files may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and other technical information. This information is used for analytics, security, and improving our services and is not used to personally identify users.
Garden uses cookies and similar technologies to improve your experience on our website.
Our mobile application may also use device identifiers, analytics tools, and crash reporting services to improve functionality, performance, and security.
Garden may use trusted third-party service providers for payment processing, analytics, cloud hosting, maps, notifications, and customer support. These providers may process personal information only as necessary to perform services on our behalf.
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Request restriction of processing
Object to certain processing activities
Request a copy of your personal information where applicable
If you wish to exercise any of these rights, please contact us.
If you are located in the Kingdom of Saudi Arabia, Garden processes personal data in accordance with the applicable requirements of the Saudi Personal Data Protection Law (PDPL) and its implementing regulations, where applicable.
Garden does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information through our Platform, please contact us immediately so we can take appropriate action.
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on the Garden website or mobile application.